Delivery & Returns

 

Our parcels are sent via the best courier for you location 

We aim to process and dispatch all orders within 3 working days unless an item is out of stock in which case we will email to advise you of any delay. Unfortunately we currently only deliver to address within the UK.  

Please allow 3 - 5 working days for delivery.

Postage and packing rates:

Orders weighing up to 1 kg - £3.95

Orders weighing over 1 kg - £4.95

Local Delivery 

Our products are available for local hand delivery.  This delivery is free when placing an order over £25 and applies to the following geographical area.  Cowal, Cairndow, Inveraray, Lochgoilhead.

Returns and Refunds

We hope that you will be delighted with your purchase. However, if you change your mind, or are dissatisfied with the product, your right to cancel your order is protected by your statutory rights.  In addition, we are committed to providing an excellent service for all our customers and if you are not entirely satisfied we will do our utmost to help.

If the products arrive damaged or are faulty please advise us as soon as possible after receipt, and we will reimburse your purchase or send a replacement within 14 days of establishing the nature of the damage or fault.  Please note that we may ask you to provide evidence of the nature of damage or fault and/or to return the product to us for further investigation. 

If you change your mind about your purchase or wish to cancel your order please send an email us within 14 days of receipt. Please  return the item unused and in their original condition, and well packaged, as soon as reasonably practicable.  Please include a note with your invoice number, your name, address, contact email/telephone and brief description of why you are returning the products. Returns must be made within 30 days of the date of invoice. Please also obtain and retain proof of posting.

Where the products have been damaged in transit or found by us to be faulty, we will reimburse your initial postage postage costs and send you a replacement free of charge.  Alternatively we will offer a full refund.

 

Where you change your mind about your purchase we will refund the cost of the products and standard postage only from ourselves (not your postage costs to return to ourselves).  


 

All refunds can only be made to the payment card/method used when making the initial payment.

 

We aim to process all refunds within 14 days of receiving the returned goods or of the cancellation of your order.

 

If you have any questions please contact us.

CONTACT
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contact@econatureholidays.co.uk +44 01369858522  Follow @econaturehols

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